Going live is the moment your real customers start seeing Calcurates rates at checkout. This guide covers the final checks before launch and what to monitor during the first days.
1. Make sure your live Magento website is connected to Calcurates and synced. See How to add and connect a Magento 2 website to Calcurates.
2. Make sure the live website uses the correct Calcurates API token. Get the token from the Website settings in your Calcurates account. A common mistake when promoting from staging to production is leaving the staging website's token in the production configuration — double-check you're using the token of the correct Website.
3. Enable the Calcurates extension in your Magento admin. Stores > Configuration > Sales > Delivery Methods > Calcurates > General > Enabled > "Yes" — for the correct store scope (check the scope switcher in the top-left corner of the configuration page).
4. Check Shipping Options in your Calcurates account. Every Shipping Option you want live must be enabled and assigned to your live Magento Website.
5. Check that every Shipping Option has an Origin assigned. A missing Origin is the most common reason a method silently doesn't appear at checkout.
6. Multi-Origin users: make sure your Origins are synced with your live Magento website. See How Multi-Origin Shipping feature works.
7. Flush the Magento cache after configuration changes. System > Cache Management > Flush Magento Cache. Stale configuration cache is a frequent reason changes don't appear at checkout.
8. Check your plan headroom. Estimate your expected monthly rate calculations against your current plan's limit so you are not surprised by overage charges. Planning a sale or peak season? Consider upgrading in advance. See Billing and Pricing Plans.
| Problem | Likely cause | Fix |
|---|---|---|
| No rates at checkout at all | Extension disabled, wrong API token, or website not synced | Re-check steps 1–3; see the Magento sync troubleshoot guide |
| Methods missing for some addresses only | A Shipping Area or Shipping Rule restricts them | Find the request in the Activity Feed and check which Rules were applied |
| Configuration changes not visible at checkout | Magento cache not flushed | Flush the Magento cache |
| Rates correct on staging but wrong on production | Production website using staging token or not synced | Verify token and sync for the production Website |
| A method shows the wrong price | Rule/surcharge applied, missing product dimensions or weight | Check the rate breakdown for that request in the Activity Feed |
Want a second pair of eyes before launch? Book a free configuration review — or submit a ticket.