Calcurates troubleshoot guide

Calcurates troubleshoot guide

Check solutions for popular issues:
Is Calcurates down?
Check our status page here - https://status.calcurates.com/
Can't connect Magento 2 website to Calcurates
Please check this article.
Shipping methods and rates are not displayed at Shopify checkout
Navigate to the Activity Feed and make sure requests from your Shopify are coming to Calcurates:
  1. Requests are NOT coming
    1. Make sure you have a third-party carrier-calculated shipping feature activated for your Shopify store. Learn more from this article.
    2. Make sure Calcurates methods are enabled in your Shopify admin > Shipping and delivery settings > Shipping profile > Zone
  2. Requests are coming with an error
    1. Submit a ticket and provide us with the Request ID from the Activity Feed (the one that illustrates an issue)
  3. Requests are coming
    1. Make sure Calcurates shipping methods are properly enabled in your Shopify admin > "Shipping and delivery" settings > Shipping Profile > Zone. We also suggest ticking the "Automatically include new services when they become available" checkbox.

    2. Make sure your Shipping Options are enabled and have assigned Origin.
    3. If it doesn't help, then Submit a ticket and provide us with the Request ID from the Activity Feed (the one that illustrates an issue)

Shipping methods and rates are not displayed at Magento checkout
Navigate to the Activity Feed and make sure requests from your Magento are coming to Calcurates:
  1. Requests are NOT coming
    1. Make sure Calcurates extension is enabled in your Magento admin: Stores > Configuration > Sales > Delivery Methods > Calcurates
    2. Check your Website integration settings in the Calcurates account. Learn more from this article.
  2. Requests are coming with an error
    1. Submit a ticket and provide us with the Request ID from the Activity Feed (the one that illustrates an issue)
  3. Requests are coming
    1. Make sure your Shipping Options are enabled and have assigned Origin.
    2. If it doesn't help, then Submit a ticket and provide us with the Request ID from the Activity Feed (the one that illustrates an issue)

Shipping methods and rates are not displayed at WooCommerce checkout
Navigate to the Activity Feed and make sure requests from your WooCommerce are coming to Calcurates:
  1. Requests are NOT coming
    1. Make sure Calcurates plugin is enabled in your WooCommerce admin
    2. Check your Website integration settings in the Calcurates account. Learn more from this article.
  2. Requests are coming with an error
    1. Submit a ticket and provide us with the Request ID from the Activity Feed (the one that illustrates an issue)
  3. Requests are coming
    1. Make sure your Shipping Options are enabled and have assigned Origin.
    2. If it doesn't help, then Submit a ticket and provide us with the Request ID from the Activity Feed (the one that illustrates an issue)


Getting incorrect shipping rates
  1. Please find your rate requests in the Activity Feed
  2. Check shipping rate details in the Activity Feed
  3. Submit a ticket and provide us with the Request ID from the Activity Feed (the one that illustrates an issue) + expected result.

Getting an error when connecting my carrier account
Please check user guides dedicated to the specific carrier here.
You may find solutions for the popular carrier connection issues there.